Clent Hills Vets lead the way
Owners can rest assured their pet will be looked after at the end
The experience of losing a pet is heart-breaking and, for some, overwhelming, like losing a friend or a family member. Emotions run high and the last thing an owner wants to experience is an unnecessary problem when they have to make the decision to bring a pet’s life to an end.
At this incredibly difficult time, pet owners need to know their veterinary practice will look after their beloved pet and handle the euthanasia (put to sleep) process sensitively and professionally.
Clent Hills Vets has gone the extra mile when it comes to caring for pets at the end of their life and has put its team through specialist training to ensure clients get the best support and experience possible. The practice has gained platinum accreditation, the first in the country to do so. The accreditation is to help pet owners find practices that have adopted a compassionate and bond-centred approach to end-of-life care.
The training, conducted through online portal http://www.compassionunderstood.com/, helped the team get to grips with a highly emotional topic, by offering practical advice on protocols and veterinary procedures to make a pet’s end of life as dignified and trouble-free as possible, as well as learning more about the different stages of grief, and understanding how owners feel at the time – including feelings such as guilt, shock and despair.
As a result of the training, the staff are much more confident in talking to owners about euthanasia when a pet is still fit and healthy, rather than only broaching the subject when a pet is nearing the end of its life, which is an incredibly stressful time. Addressing the subject when a pet is well can help an owner think clearly about the options, and take some of the stress out of making those decisions.
The practice has set up a dedicated Bereavement Room and ensures that clients have enough time in their appointments to go through what will happen during a euthanasia, as well as being able to sit quietly afterwards. Clients are able to talk to the team who have now all undergone the pet end-of-life training.
Clent Hills Vets’ director and practice manager, Rebekka Fiorani, explains why she wanted the team to take the training and become accredited.
“We always strive to offer our clients and their pets the best experience at Clent Hills Vets. We look after your puppy or kitten from day one, throughout its life, and when the sad time comes to put him or her to sleep, we feel all members of the team need to be aware of what the client needs at that time.
“I was delighted to find the Compassion Understood course, which has benefited our team, from our receptionists, who often book in the euthanasia appointments, to nurses who look after the pets and clients when preparing for an end-of-life appointment, to our vets who are always there to ensure a pet’s passing is pain-free and gentle and that the client understands what to expect.
“The team has grown in confidence and will now discuss ahead of time what owners want for their pet when the time comes. Doing this in advance means we have it on our records and we can prepare fully, ensuring as much stress is taken out of the situation when it does finally happen. Clients are assured their pet will have the right care and support at this sad time and the veterinary team is well prepared to ensure everything goes smoothly.”
The team at Clent Hills Vets also directs clients to the Compassion Understood website, which provides clear and reliable information about a pet’s end of life and helps owners with the decision-making process, as well as offering advice on the grieving process and coping afterwards.
If you wish to discuss a pet’s end-of-life care, ring the experienced reception team at the practice and they will offer support and advice, no matter what age or species your pet is. Telephone 01527 889810 or visit http://www.clenthillsvetgroup.co.uk/