Privacy policy

Compassion Understood Limited is committed to protecting and respecting your privacy.

This policy (together with our website Terms of Use and the other policies referred to in the Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the website Compassionunderstood.com (“the Site”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Compassion Understood Limited of Black Country House, Rounds Green Road, Oldbury, West Midlands, B69 ZDG.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Site, subscribe to our services, search for a product, place an order on the Site or otherwise provide to us. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information or any other details of a personal nature you provide to us.
  • Information we collect about you. With regard to each of your visits to the Site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar or connected to those that you have already purchased or enquired about;
  • to provide you with information about products or services we feel may interest you;
  • to notify you about changes to our service;
  • to ensure that content from the Site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
  • to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep the Site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of the Site about products or services that may interest you or them.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and
  • analytics and search engine providers that assist us in the improvement and optimisation of the Site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Compassion Understood Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Compassion Understood Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Linked Website’s Privacy Policies

The Site may, from time to time, contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and that we do not accept any responsibility or liability for these policies so please check the policies before you submit any personal data to these websites.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at info@compassionunderstood.com.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

If you have any questions, comments or requests regarding this privacy policy or the information which is held about you please address these to info@compassionunderstood.com.


Cookies

Our website uses cookies. Cookies are basically little parcels of data that are passed from a website to a user's web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user's previous activity. Details of the cookies used on the website are set out below. By continuing to browse the website you are agreeing to our use of cookies.

Our Cookies

We utilise a session cookie to identify you - this is to assist with redirecting between the mobile and non-mobile versions of this website. It is also used to enable users to log-on and remain logged-on while browsing around the website.

We utilise a first party persistent cookie which is stored on your computer for use if the “remember me” option is chosen so the website can recognise users logging on to the website again.

3rd Party Cookies

This website uses Google Analytics in order to collect site traffic and usage information and this data is anonymous. This is done for the purposes of improving your website user experience.

Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience of some websites. Refer to your browsers help system to find out how to disable cookies.