Buckinghamshire & Oxfordshire Regional Meeting Reviews
Pet Loss from the Owners Perspective 17 August 2016
Presented by Doug Muir, the managing director of Compassion Understood, we had two hours of CPD dedicated to trying to understand what our clients and pets go through when dealing with grief from the loss of a pet. Compassion Understood is undertaking ongoing research to provide us with evidenced based training. Some statistics that were highlighted to us include:
52% of clients would have welcomed information on normal feelings and stages of grief.
20-25% of euthanasia’s result in loss of client to the practice.
One of the taboos in practice is talking to clients about end of life before you get there euthanasia appointment arriving through the door. Standardising procedures for end of life care and communicating with the whole practice team will improve the client journey. Intern improving client retention and reducing staff compassion fatigue. .
Doug introduced us to the extensive range of evidence based support that Compassion Understood offers on their website and in the form of their formal training programs. www.compassionunderstood.com . A great resource for client and all practice staff.
The evening ended with delegates contributing to their research through filling out questionnaires and then two lucky delegates won prizes of a bottle of fizz and a free pass to the comprehensive training program by Compassion Understood.
“I thought I didn’t have anything to learn. I do.”
“Excellent. Learnt a lot.”
For more information on the BVNA click the link